Rogers Layoffs: 400 Jobs Cut
What is the reason for Rogers Layoffs?
Rogers has made significant job cuts across multiple provinces, primarily affecting employees in chat support roles. While the telecom giant has not disclosed exact numbers, sources close to the company suggest nearly 400 employees are impacted.
According to Rogers spokesperson Zac Carreiro, the company is shifting towards digital tools and self-serve options to improve customer experience. Carreiro emphasized that only a “small percentage” of customer service roles are affected and that Rogers continues to hire in other areas to support operations nationwide.
What Does This Mean for Customer Support?
Reports from affected employees indicate that Rogers may be shutting down its live chat customer support services entirely. Additionally, call centre staff have also been laid off, and the company is reportedly planning to phase out its ‘retail support group’—a team dedicated to resolving sales and tech support issues for Rogers employees. Instead, in-store representatives will need to submit tickets to an escalation team, potentially leading to delays of up to five days for even simple account fixes.
News of the layoffs first surfaced on Reddit, where multiple discussions have highlighted concerns over the changes. Many employees worry that the transition to digital-only support will result in longer wait times and frustration for customers who require human assistance.
Are Other Telecom Companies Cutting Jobs Too?
Rogers isn’t the only telecom giant making workforce reductions. The Globe and Mail reports that employees in Ontario, Manitoba, B.C., and Quebec—many of whom worked in chat support or were former Shaw employees—have been impacted. Meanwhile, Bell has offered voluntary separation packages to over 1,200 employees, and Telus is providing buyouts to 700 workers as part of its restructuring efforts.
As the company moves towards more automated customer service solutions, it remains to be seen how these changes will affect customer satisfaction. For now, customers should prepare for potential delays in support services while Rogers navigates its restructuring efforts.
What Should Laid-Off Rogers Employees Know About Severance?
If you are a Rogers employee affected by these layoffs, understanding your severance rights is critical. Severance pay varies based on factors like your role, length of service, and age. While unionized employees have specific entitlements under their collective agreements, non-unionized employees may be eligible for up to 24 months’ pay, depending on their circumstances.
Ensuring you receive fair compensation during this transition is essential. If you’ve been impacted by Rogers’ workforce reductions, consider seeking legal guidance to explore your severance options and protect your rights. Contact us online or by calling us at (416) 640-2667.